Approx. 99% of our customers is very satisfied with our service and products. That's why we think you will be a satisfied customer as well. However, should you have a complaint, please contact us immediately by sending an email to email@example.com. We'll try to find a solution to your complaint, within reason.
If you think your complaint is not dealt with to your satisfaction, you can contact Webwinkelkeur to ask for mediation. As an alternative, you can forward your complaint to the ODR platform: In 2016 the European Committee stated in an Online Dispute Resolution that people have the right to forward a complaint at the ODR platform, through http://ec.europa.eu/odr. Please note, that forwarding a complaint to the ODR platform is only possible if your complaint is not being processed elsewhere.
Ofcourse we hope you'll never have to contact these external parties in case of a complaint; we aim at achieving a solution together, should a complaint occur.